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5 Steps to Building a Tool Selection Scorecard
At the SDI event I attended last week, Ken Goff gave a compelling talk on tool selection. This is not a new concept and I’m sure many readers would have used similar methodologies, nonetheless the...
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The ITSM Tool Pricing Ouch-O-Meter
Click to Enlarge One thing that has surprised me during my initial exploration of ITSM tools is the simplicity of some SaaS based pricing models. Software licensing options offer vendors the ability to...
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A Great Free ITSM & ITAM Process Tool (via #Back2ITSM)
Cognizant Process Model This is a very cool online tool for anyone in ITAM or ITSM. COGNIZANT PROCESS MODEL This great resource was kindly shared by Shane Carlson of Cognizant. Shane is a founding...
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The “Fantasy” ITSM team
Who would be in your fantasy ITSM implementation team? After years of experience deploying ITSM solutions in a variety of customers, and in the midst of a major soccer tournament here in Europe which...
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Ranking ITSM tools by customer satisfaction
We are introducing a new directory for ITSM tools called Tools Advisor. The aim is to build a definitive industry directory of ITSM tools in one place to help prospective buyers with tool selection....
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